Support
Need help with Mood Track: Mood Journal? Most questions are answered below. If you still need assistance, email us and we will get back to you.
[email protected]Subscriptions, lifetime purchase and restoring purchases
Mood Track Pro is billed through your Apple ID. Current products are a monthly auto-renewable subscription (moodtracker.monthly) and/or a lifetime non-consumable purchase (moodtracker.lifetime), depending on what is offered in the App. If Pro features are not showing after purchase, use Restore Purchases in the app and confirm you are signed in with the same Apple ID used to buy. Billing, renewals, cancellations and refunds are handled by Apple in your Apple ID settings.
Apple Health permissions
Apple Health is optional. Mood Track may request sleep, steps, workouts and resting heart rate only. You can enable or change permissions in Mood Track settings and in the iOS Health app. Revoking access stops future reads but does not automatically delete information already stored in the app.
Notifications and reminders
Mood Track uses local reminders scheduled on your device. Enable notifications for Mood Track in iOS Settings if you want daily nudges, and adjust reminder timing in the app.
Deleting local data
Use Delete all data in Mood Track Settings to remove locally stored check-ins, Lifestyle Scores and insights from this device. This does not cancel Apple purchases or subscriptions. You can also delete the app. If you use device backups, your platform may retain app data according to your backup settings.
General enquiries
Email [email protected] with your question, device model, iOS version and a short description of what you are seeing. We will respond as soon as we can.